Growing and Learning

There are a few things in life that I value, and through “hard” experience have learned are key to building a successful business; Integrity, honesty, humility and resilience. When we started our first official Footprint programme, we knew we were going to learn a lot. Things were not going to work out 100% so we built in contingency plans and then waited.

Our first major learning came last week. It was a little more painful than we anticipated. It called for us to be honest, accept our failures and come up with a plan! Then came the humility and resilience. We had some choices along the way. Become victims of our bruised ego’s or go OK this is not about us, this is about building a sustainable company that is going to make a difference and the only way to do that is being honest with our clients and ourselves. So we pulled together as a team and made a plan to fix what we had done wrong. So we are still feeling a bit bruised in some areas, because we are all so intent on making this happen.

What I realise is one of Avo’s strengths is the commitment to deliver to client expectations, no matter what. We are able to assess ourselves and make plans to fix things. I have seen Avo do this often and now we are implementing that same philosophy in Footprint!

So what went wrong? We misjudged out train-the-trainer programme. Our trainers lost their confidence because they had not had enough time to solidify the content. Our mistake, not theirs! We realise we need to focus a lot more on “drilling” content with the trainers. Training in a corporate environment (in which AVO thrives and are so damn good!) is different to training grass-roots. We now have a 15 day train-the-trainer programme and a lot more focus on building confidence in the trainers around content. And of course we zipped them off to Ngikwazi to add the finishing touches!

We are being assessed again by our client this week and are expecting a lot more happy smiles! But we will wait and see……. With humility and ego’s intact, honesty in left hand, integrity in right hand a lot of resilience everywhere!

Posted under Blog - General

This post was written by Sandi on February 18, 2009

3 Comments so far

  1. Clayton February 18, 2009 10:53 am

    I guess that’s why we call it a pilot, any new programme will experience teething problems but it’s how quickly we iron out those problems that builds our real resilience :)

  2. Soz February 19, 2009 12:04 pm

    First of all Good Luck Everybody!

    Second of all Yay! to me on my first
    comment (rapturous applause)!

    Third, I wanted to put this up yesterday, but was too busy, so I’m gonna steal a quick moment to provide to the ferocious,fearless footprint team the following wise words, which i think address quite adequately and to the point the question of the journey embarked and the nature of the pilot - as it were, and as it is:

    (From a Greek naturally)

    “The greater the difficulty, the more glory in surmounting it. Skillful pilots gain their reputation from storms and tempests.”
    - Epicurus (Greek Philosopher, BC 341 – 270)

  3. Sandi February 24, 2009 12:29 pm

    Thanks Soz! well done on your first comment!
    Those are wise words my friend….

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