Growing and learning

There are a few things in life that I value, and through “hard” experience have learned are key to building a successful business; Integrity, honesty, humility and resilience. When we started our first official Footprint programme, we knew we were going to learn a lot. Things were not going to work out 100% so we built in contingency plans and then waited.

Our first major learning came last week. It was a little more painful than we anticipated. It called for us to be honest, accept our failures and come up with a plan! Then came the humility and resilience. We had some choices along the way. Become victims of our bruised ego’s or go OK this is not about us, this is about building a sustainable company that is going to make a difference and the only way to do that is being honest with our client and ourselves. So we pulled together as a team and made a plan to fix what we had done wrong. So we are still feeling a bit bruised in some areas, because we are all so intent on making this happen.

What I realise is one of Avo’s strengths is the commitment to deliver to client expectations, no matter what. We are able to assess ourselves and make plans to fix things. I have seen Avo do this often and now we are implementing that same philosophy in Footprint!

So what went wrong? We misjudged out train-the-trainer programme. Our trainers lost their confidence because they had not had enough time to solidify the content. Our mistake, not theirs! We realise we need to focus a lot more  on “drilling” content with the trainers. Training in a corporate environment (in which AVO thrives and are so damn good!) is different to training grass-roots. We now have a 15 day train-the-trainer programme and a lot more focus on building confidence in the trainers around content. And of course we zipped them off to Ngikwazi to add the finishing touches!

We are being assessed again by our client this week and are expecting a lot more happy smiles! but we will wait and see ……. with humility and ego’s intact, honesty in left hand, integrity in right hand a lot of resilience everywhere!

Posted under Blog - General

This post was written by Sandi on March 16, 2009

Trainers back home!

The Footprint trainers have completed the eighteen days of being trained and caught buses with delight at seeing their families again. The eighteen days were filled with hard work, lots of learning, frustration and fun. There were smiles, songs and sadness.


Ntosh’s brother and Thloriso’s uncle passed away during this time. Footprint sends condolences our trainers’ families for their loss.


Laughter filled many days while others were tense. The FSB came to assess the trainers and five of the eight trainers passed. Well done to the five and Footprint has no doubt that the rest will meet the standards very soon.


All the trainers have a week to rest and gather their strength and sharpen their skills for the beginning of their training next week! We wish them good luck and know that they will deliver that financial guidance with dynamism and professionalism.


Jill Wellbeloved


Posted under Blog - General

This post was written by Sandi on March 3, 2009